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There are many instances where people get confronted with unexpected huge electricity bills. However, one is unaware of what can be done about it and what is the legal course to be taken for it.
What the law says
Electricity Bill Act, 2003 and Consumer Protection Act, 1986 run parallel, to give redressal to consumers in electricity bill dispute cases. Consumer forums are an additional alternative redressal entity, besides the electricity board.
In case of any inconsistency between the Electricity Act 2003 and the consumer protection act, the provisions of CPA prevail over matters concerned with services and complaints. While matters relating to the unauthorized use of electricity or those mentioned under Section 135-140 of the Electricity Bill Act, those cannot be challenged in the consumer courts.
Moreover, the supreme court has made it clear that industries do not fall under the definition of “consumer”.
How can we help
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Victims of electricity bill disputes
An aggrieved consumer of electricity can file a complaint in the respective consumer court for redressal in electricity-related disputes that involve matters related to services or bills of electricity. Consumer courts are an alternative entity for redressal besides electricity boards. However matters related to section 126 and section 135-140 of Electricity Act, 2003 cannot be addressed in consumer courts.
Why do you need a lawyer
A lawyer knows how to fight for your rights. He knows the law and therefore can compete in court to get you the justice you deserve
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