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A consumer has a right to safety, right to information, right to redressal and right to consumer education. Often vendors or service providers default in providing the right products or services such as expired goods or demand large sums of money fraudulently. This however is subjected to punishment under the consumer law.
What the law says
Consumer Protection Act, 1986 seeks to promote and protect the interest of consumers against deficiencies and defects in goods or services. Consumer Protection act also aims to secure the rights of a consumer against unfair or restrictive trade practices. Under the Act, consumer protection councils are established at the centre, state, and district level who advise the government on the protection of consumer rights. Apart from this, consumer forums are also set up at the district, state and national levels which entertain consumer complaints. According to the law, a dispute is filed in these forums depending on the monetary limit i.e. each Court has a valuation fixed by law.
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Why do you need a lawyer
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